Change the Order of Cameras in ring app

Products Feature Request Board
#1

I would like to arrange the view order of the cameras in the ring app.
I asked support about doing this over a year ago and was told at that
time to uninstall the cameras and re-install them in the order I wanted to show in the ring app view.
This solution did not work.

I would like the view order of my cameras in the app to be as follows:

  1. Garage
  2. Front Door
  3. Front Porch
  4. Slide Yard
  5. Backyard

I want to be able to control the way the camers are shown in the ring app.

#2

Hi @gerryr ,

I’m looking for a little clarification about what you wrote.

1.) When you said, “control the way the cameras are shown” , are you referring to:

  • The video ‘tiles’ of the Camera Video pictures displayed on the main Dashboard of the Ring App?
  • Or the order the cameras are listed, when you go to “Devices” page?

2.) And which Ring App are you referring to?

  • iOS Ring App for mobile iPhones and iPads?
  • Mac laptops/PCs?
  • Android Ring App for mobile phones and Android tablets?
  • Windows 10 Ring App for laptops/PCs?
  • Logging on directly with your web browser to www.ring.com and then select “My Dashboard” at the upper-right-corner?

I guess my confusion is because you already can move/rearrange the Video Tiles on your Dashboard, except for the Windows version of the Ring App.

For Apple devices using the iOS Ring App:

  • Dashboard Video Tiles: YES , you can move and rearrange the tile order. Hold & pause your finger on the upper white border of the camera’s Video display and slide the whole tile to new position, and release.
  • Device Page listing: No (non-movable). Doorbell listed first, and then followed by remaining Security Cameras in alphabetical order.

Mac devices using the Mac Ring App:

  • Dashboard Video Tiles: Probably. I do not know. I don’t own a Mac, but I assume it is like the iOS App.
  • Device Page listing: Probably not. I do not know. I don’t own a Mac, but I assume it is like the iOS App.

For Android devices using the Android Ring App:

  • Dashboard Video Tiles: YES , you can move and rearrange the tile order. Hold & pause your finger on the upper white border of the camera’s Video display and then slide the whole tile to new position, and release.
  • Device Page listing: No (non-movable). Doorbell listed first, and then followed by remaining Security Cameras in alphabetical order.

For Windows 10 devices using the Windows 10 Ring App:

  • Dashboard Video Tiles: No , you can not move and rearrange the tile order. DIsplayed tile are arrange first with the Doorbell, and then followed by Security Cameras in alphabetical order.
  • Device Page listing: No (non-movable). All camera devices in alphabetical order.

Logging on web browser to www.ring.com and then select “My Dashboard”:

  • Dashboard Video Tiles: YES , you can move and rearrange the tile order. Hold & pause your cursor on the upper white border of the camera’s Video display and then slide the whole tile to new position, and release.
  • Device Page listing: No (non-movable). Doorbell listed first, and then followed by remaining Security Cameras that are not alphabetical order, Appears they are ‘grouped’ by type of camera (Indoor cam, Stick-Up cam, etc) and in no apparent ordered.

https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App

So, I don’t think you were referring to the Device page listing, but they are not movable. If you are referring to the way the cameras are arranged in the Video Dashboard, viewing using Dashboard at www.ring.com and in the all the Ring Apps (except Windows App) you already can place the Video Tiles in whatever order you choose.

So should this Request be relabeled for just WIndows 10 Ring App for when you want it on your PC ? Or you could use the www.ring.com Dashboard instead until they fix the Windows App?