Can't turn off Event History Timeline feature

Hello. How do I turn off the event timeline history option? I had it off and today it got enabled on its own. Now the option to turn it back off is nowhere to be found.

There was no app update. I’m using Ring app version 3.47.0 on Android 12.

I already tried signing out, reinstalling the app, clearing it’s cache and data.

Hi @JetRocket11. We have more information on this in our Help Center Article here.

Can you turn off your timeline?

Yes, but this feature is being discontinued incrementally. If you follow the process below and don’t see the Event History Timeline toggle on/off button, you will not be able to turn off the Timeline.

  • Open your Ring App.
  • Tap the three-lined icon in the upper left-hand corner of your screen to open the side menu.
  • Tap Account.
  • In the Account Setting screen under Advanced Settings, tap the Event History Timeline toggle.
    • Blue shows the feature is turned on.
    • White is off.

This means if you don’t see the option to toggle the Event History Timeline off anymore, you will not be able to. You’re welcome to add any feedback or suggestion ideas for options regarding the Event History Timeline to our Feature Request board. I hope this helps clear things up. :slight_smile:

I am also not happy that Ring has made the event timeline mandatory in the latest update. This is BS. It is a stupid feature that is really a waste of time getting to the settings for the camera. Whatever marketing dolt that made that decisions needs to go work for HSN. I also am really irked that my only resource to say something is this community board because talking to supporting was as about as helpful as a poke in the eye with a sharp stick.

What a bunch of clowns.

What a complete pain in the a$$!

I hate the timeline and want it removed asap.

Whoever decided to make it mandatory should be dismissed immediately.

Return the option to turn it off NOW!

Also disappointed in being forced to use the timeline “feature”. Makes it slower to get to alerts, and slows down the app in general. A terrible and unintuitive part of the app that appears bolted on after the fact. Nothing makes me want to purchase products less than the removal of existing choices in favor of forced annoyance.

This is a terrible feature and it frustrating that it is not mandatory. Can anyone explain why Ring has done away with the option to shut it off? The work flow of using timeline is frustrating to say the least.

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I called an complained and let them know I’d be canceling if they don’t change it back.

make sure you call and let your voice be heard

Why go through the timeline to get to your Camera Settings? I just click on the tiny settings icon for the camera on the opening page of the Ring App. Sometimes I go through the devices menu to get to the settings menu.
Seems pretty easy to avoid the timeline for your camera.