Can't See Ring Cameras if cell is on Wifi

Sorry if this has been answered.

I can’t connect to my Ring Door Bell if my cell is on wifi. I get “Streaming Error”. The only way to view is while on regular cell Data. Is this normal?

My ring and cell are on the same wifi when I try.

Hi @atirado. It sounds like it may be a problem with your wifi if you’re able to access the Live View on mobile data. You can also check out our Community Post on Live View concerns here, which may offer some helpful suggestions for you. Ultimately though, you may want to reach out to your internet service provider as the router may need to be rebooted, or there may be some intermittent issues with the speeds you’re receiving.