what does it mean when it says there was an error downloading the recording and to try again later…
Hi @t2021. You need to have a valid Ring Protect plan subscription active in order to be able to view past recordings. It’s also important to note that the plan needs to be active at the time an event is recorded or it will not be available to view. I hope that information helps. If you have any further questions about your account or your plan, feel free to give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 