Can't connect to chime pro network

My Ring doorbell keeps going offline.
I have tried to connect it to my chime pro network and it says my device has been detected then get a message that my 5 digit pin was entered incorrectly.
The pin was not entered incorrectly

Hi @user15805. I suggest reaching out to our support team to look into this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.