Cannot get live view or updatec


One of my Stick Up Can Elite (2nd gen) is being temperamental. Sometimes it works fine, but on occasion it will either show as unavailable or available (device health say it’s ok) but I cannot get a live view (says ‘streaming error’ after trying to go live).

I have another stick up cam elite and doorbell which all work fine. It’s just this cam. I reset it recently, but now it’s doing it again.

Feels like it could be a problem with the camera?


HI @OllieWest. You can find some troubleshooting tips for Live View in our Community Post here. I’d recommend checking those tips out first, and if this concern persists, please give our support team a call at one of the numbers available here so they can look into this further with you and isolate the cause of this concern. If you are outside of the US, please visit here to see how to contact support.