cannot add ring doorbell back into the account

UK Topics Doorbells
1

I removed my video doorbell pro from account as I was not able to connect it to wi fi. It was removed from the account but when I try to add it back to my account, app says that the device is already registered to another account. and it ask me to remove it first; which I did in the first instance.

it is a catch 22 situation now. how to add it back to same account it was removed from. thanks for help

2

Hi @Panwar. Are you the owner of the Doorbell, or are you a Shared User? If you’re a Shared User and you removed the Doorbell from your account, it would still be set up under the Owner’s account and would need to be removed from there first. You can read more about how the ownership of a Ring device works here, which may help explain this further. :slight_smile: