I have ring doorbell2 I have just renewed the warranty but I can’t review any event history on my phone app?
Hey @Feona. Whenever there is a lapse in coverage with the Protect Plan, any old videos are removed and inaccessible. You will be unable to retrieve these videos even when you renew the subscription, but all future videos will continue to be recorded and stored for you. Please ensure you do not have a lapse in your coverage to ensure videos within your 60 day storage are still stored and not removed from a lapse.