Hello @Jkelly ,
There is a slow roll-out on the new “Alexa Greetings” and the new “Quick Replies” features. Hopefully soon these will be available in all locations and for all doorbell models.
“Alexa Greetings” currently only works with the “Ring Video Doorbell Pro” and only in the U.S. Since your doorbell is the RIng Video Doorbell (2nd Gen/2020 Release), the “Alexa Greetings” does not apply to you. But if you did own a Ring Video Doorbell PRO, you could use the “Alexia Greetings” OR the “Quick Replies”, but NOT at the same time (one or the other).
The “Quick Replies” * * is currently only available in the US and Canada.
- Compatible Doorbells
- Video Doorbell
- Video Doorbell (2020 Release)
- Video Doorbell 2
- Video Doorbell 3
- Video Doorbell 3 Plus
- Video Doorbell Pro
- Video Doorbell Elite
- Peephole Cam
So, your Ring Video Doorbell (2nd Gen/2020 Release) IS on the list. AND if you are in U.S. or Canada, AND are using the latest smartphone Ring App (3.37.0), then you should be able to use the “Quick Replies”. Even if you do meet all these requirements for using the “Quick Replies”, it still might not have “rolled-out” yet in your specific location in US or Canada (but expect it soon to reach you).
Below I’ve included a link that goes into more details about these new features. I hope you find this information helpful. 