Can not reset stickup cam elite

One of my stick up cam elites stopped working a couple of weeks ago and i tried to reset it (following all the instructions on the forum) but i can’t get the flashing blue light. all i see is a continuous blue light.
I’ve changed power sources but i still can’t hard reset it. Can anybody help?

Hi @smullen. Have you held down the setup button for at least 20 seconds in order to reset it? If you have and you’re still not able to get it set up, you may want to reach out to our support team for further assistance. You can give our support team a call at one of the numbers available here. They can look at your device and help make sure it’s working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

i’ve tried everything so i’ll call support thanks.

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