Cameras suddenly don't work

Bought two outdoor Ring cameras last week. They have been working great until last night, when they both stopped recording anything and won’t show me live video. I have gone through all the troubleshooting I have found, such as Wifi connection, using devices other than my phone to try to look at video, etc. I took the batteries out of each camera and put them back in. Nothing seems to help. Any thoughts?


Hey @sbills. Since you have done some troubleshooting and to no avail, it would be best to reach out to our support team for further assistance here. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.