Hello. I have a Ring Outdoor Spotlight Cam Plus. I’ve had it for a few weeks now, and it has worked flawlessly. Great picture quality, loads fast - No issues.
Since November 27th, I’ve had issues accessing one of my three cameras. I keep getting an error when going to view the live feed that says “Streaming Error.” My internet works great in the location of the camera; I even moved an internet “booster” right beside it and still have issues. Tried re-installing the camera, rebooting it, un-connecting and re-connecting to my WiFi network again… Same issue occurs.
Any other ideas? Nothing else has changed and I have even restarted my router. I really don’t think it’s an internet issue in this case. Any other ideas?
Thanks in advance!
Hi @CuMo. First, check the RSSI for the Spotlight Cam by checking the Device Health page in the Ring app. This will give us a measure of how strong the wifi connection to the Spotlight Cam is. If the RSSI looks good and this continues to happen, we have several troubleshooting steps for video and streaming concerns here. If those troubleshooting steps don’t work, you can fully reset your Spotlight Cam by holding down the setup button for at least 20 seconds. After the reset is done, set the Camera up again using the steps under Set Up a Device.
I hope some of these troubleshooting steps help. Should this concern persist, I’d recommend following up with our support team at one of the numbers available here so they can take a deeper look and offer more advanced assistance. If you are outside of the US, please visit here to see how to contact support.