Buying Ring Protect

I’m trying to buy basic protect plan.

Every time I tap Basic Plan I get sent back to video recordings with an error message.

I can’t get any further to pay.

When I tap Buy Now up pops video recordings with the error message.

Log into and try buying it there

That is what I’ve been trying to do!!
When I hit ‘Get Basic’ I’m immediately taken to a screen that says I can’t watch Ring videos

1 Like

@JenE Could you try going to from a browser on a laptop or computer you have? It looks like you may be having some roadblocks with using the mobile browser! Also, try using a different mobile browser if you do not have a laptop or computer. If this continues to not work, feel free to chat into our support team here to get this plan. :slight_smile: