Every time Ring releases an iOS app update, the ‘Tap Camera Preview for Live View’ setting is disabled under ‘Device Settings’, ‘Video Settings’, for each camera on my dashboard. This then requires an extra tap on ‘Tap to Go Live’ on each camera when opening the camera view, instead of launching directly into Live View. I re-enable the Live View setting after each app update only to have it disabled again after the next update.
It’s been happening for at least 6 months, if not longer. It’s quite annoying to have to re-enable this setting on all of my cameras after each app update.
Hi @ShiftLft. I appreciate you sharing this feedback, I’ve passed a note along to my teams. In the meantime, please reach out to our support team at one of the numbers available here so they can investigate this further with you. If you are outside of the US, please visit here to see how to contact support. Thank you!
Why is this still not fixed?!!! It’s been going on for over a year and a half and Ring has known about it since then. It’s becoming increasingly frustrating every time it needs to be reset.
The last thread about this was closed (Bug: 'Tap Camera Preview for Live View' disables after every app update)
Why do they keep telling us to reach out to support? It’s obviously a bug in the app otherwise they would just post how to fix it.