Bridge won’t connect

To ring support

I just couldn’t believe that this is so frustrating to connect ring devices to the bridge. There is ring support who monitors this community but yet seems like they are not doing anything to fix it. I know the frustration because I experience it. Hopefully, ring engineering will re-evaluate the process and come up with a more friendly set up because the devices are expensive

Just got my bridge and it want connect!! My iPhone 8 is up to date with firmware, and my Ring App connects to my cameras and all Ring items

Have followed ALL re-try instructions here 4X no success!! The bridge is only 12-ft from Base Station & Router:

I’ve about had it with this brand…

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For what it’s worth, I have a Gryphon router at home and after trying everything, was able to get it to connect and work by disabling DNS Rebind Attack Protection on my router. Don’t know if anyone else has a Gryphon router, but if they don’t maybe check for a similar “security” setting on your route.

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OK, it’s connected and my 1st 2 smart blubs connected!!

After trying all suggestions in this thread X4, I was about to throw in the towel.

Then, I thought I’d do a cold re-boot on the Ring Base Station, which is as painful as having a tooth pulled for me!! When I reboot the Base, i then have to re-setup… my doorbell and all my cameras… what a pain!!!

Sooooooo, I’ll now find out if I uderstand the “custom scheduling” of the Smart bulbs…

I had the same problem, very frustrating. I followed some of the advice here and tried a different device. I tried everything with the iPhone and it didn’t work; but it worked on the first try with iPad. I assume it has something to do with the iPhone not connecting to non-secure networks.

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This really is a crappy situation. Most of the world uses Android and I understand that it is likely fixable with a setting change (tempeorary during setup) but this should be detailed in the app, provided here, and long term fixed! Do NOT put this on Android, you developed an Android App and sell to Android users. We should not be expected to have an IPad to use to install the bridge. I did happen to have an iPad and that worked but I tried for a LONG time to play with the settings on my Android Samsung Note9 phone with no success. Disgraceful!

I use an S9+ and could not get it to connect to my wifi. Tried on a G8 and like magic it worked. I couldn’t find a difference in the settings of the two.

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Thank you for this!!! Spent over an hour on my android with no results. Was about to return the bridge, and then tried on my iPad after reading your post. Thank you again! Worked perfectly on iPad.

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I went through this for 45 minutes, on Android, found this and did it with my iPad (WiFi Only) and it went through like a breeze… has to be a better way than going through all this frustration.

Support couldn’t help. Spoke to 3 level 1 and 1 level 2. Spent 4 hours with them. Level 2 finally acknowledged it is a known problem and sent a replacement. Of course that didn’t solve the inability to setup Bridge, same problem. Told to wait for who knows how long. Why sell products even at a deep discount when they don’t work? Now what do I do with my mailbox, solar pathlight, bulb and Bridge? Just wait? Shame on Ring and Amazon!

I have setup 27 Ring devices before and after attempting to setup the Bridge, all with no problems. So far only Bridge fails to setup. Not my phone, router, base or internet that is causing the failure. Must be the Bridge hardware, software or firmware.

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tried everything for 2 hours on android.

reinstalling app worked first time ! and there re new featers i had not seen in orev app install

bball,

Thanks for posting!

After pressing the “Clear the Data” button in the Ring app on my Android phone the Bridge was able to connect to the Wi Fi.

Was having same issues that everyone here has stated, Ring even sent me out another Bridge cause I could not connect with the first Bridge. I’m sure the original Bridge would of worked if I knew of/tried your fix.

Already had my Solar powered Floodlight installed so had to take it off the plate/take out the battery and go through the setup inside the house next to the Bridge and it setup fine. Put it back outside and now I have the motion alerts set.

Hope this post helps some other users out there, I feel your frustration but went smooth as ice after this fix.

Thanks Again!

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Thanks but still fails. I tried that solution with the help of a level 2 support. Both his iPhone and my android couldn’t setup the Bridge! I tried it again just now, still no.

While it took a long time, I was able to set up the Bridge using my son’s iPhone on the first try! Too bad it took almost a week to accomplish.

I am having the same issue as many of you. I keep getting stuck in the “infinite loop” of the installation process for my Bridge. I have the Ring Doorbell3 and a Stick up cam, all of which work flawlessly and the setup was just fine. I am trying this all from my Android phone. That’s all I have. I don’t have an apple device. I wasn’t aware I NEEDED one for this or wouldn’t have bought it. ? I cannot call customer service because I have hearing/auditory issues and cannot do phone calls. Why do big companies like Ring not have other options, like email, text, etc…? *don’t get me started*

Anyway… if there is ANYTHING I can do to keep from having to box this all up and send it back, could someone please tell me? At this point, I am considering sending back the cams as well because if their customer service isn’t going to be accessible for me, that may be a deal-breaker.

You can chat and email Ring for support!

How? I searched all over their website and found no email or chat options. I sent them a message on Twitter and many hours later they asked me for more details, which I gave them, and now I am waiting… once again…

CHAT
https://support.ring.com/hc/en-us/articles/213608406#

EMAIL
help@ring.com