Hi! I just bought a Brand New VideoDoorbell (first model) and doesn’t work:
- I followed all instructions of manual about installation: Download App, Account Creation, Charge battery to 100%, Connect same WiFi network on Phone and Ring.
-All setup proccess appears to be completed sucessfully, even Ring device appears on Ring App as Connected, Battery 100% and Updated but Ring device get stuck on White and Blue blinking led (10 white blinking, then 10 blue blinking and so on) and pressing button doesn’t work at all.
Then I tried to setup again following this guidelines:
https://support.ring.com/hc/en-us/articles/218144403-In-app-Setup-Failing-Due-to-Router-or-Modem-Issues
https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices
I have tried:
Complete whole process again 10 times, incluiding erasing Ring App, Disabling bluetooth from phone, Create new location also.
Change SSID to some simplier text like “ring” with pass “ring1234”, disabling router firewall, using guest connection.
Setting up on 3 differents routers
Some concerns
-When I turn off router and Ring device got disconnected, button works and device sounds (of course, there is no notification on Ring App)
-After trying for minutes pressing button on device (when connected), perform call and notification on ring application, then when try to connect to device fail connection (on 100% cases)
-Monitorizing Router control panel, Ring device connect and disconnect couple times on a minute
-Ring device used only with batteries
-Phone is an iPhone XS with lastest iOS updated
-Orange button doesnt work inmediatly when device ‘is connected’ to WiFi, I must do many intents to get it work and go to setup mode.
What can I do to get Ring device to work? Thanks!