Brand New Ring VideoDoorbell not works

Hi! I just bought a Brand New VideoDoorbell (first model) and doesn’t work:

  • I followed all instructions of manual about installation: Download App, Account Creation, Charge battery to 100%, Connect same WiFi network on Phone and Ring.

-All setup proccess appears to be completed sucessfully, even Ring device appears on Ring App as Connected, Battery 100% and Updated but Ring device get stuck on White and Blue blinking led (10 white blinking, then 10 blue blinking and so on) and pressing button doesn’t work at all.

Then I tried to setup again following this guidelines:

I have tried:

Complete whole process again 10 times, incluiding erasing Ring App, Disabling bluetooth from phone, Create new location also.

Change SSID to some simplier text like “ring” with pass “ring1234”, disabling router firewall, using guest connection.

Setting up on 3 differents routers

Some concerns

-When I turn off router and Ring device got disconnected, button works and device sounds (of course, there is no notification on Ring App)

-After trying for minutes pressing button on device (when connected), perform call and notification on ring application, then when try to connect to device fail connection (on 100% cases)

-Monitorizing Router control panel, Ring device connect and disconnect couple times on a minute

-Ring device used only with batteries

-Phone is an iPhone XS with lastest iOS updated

-Orange button doesnt work inmediatly when device ‘is connected’ to WiFi, I must do many intents to get it work and go to setup mode.

What can I do to get Ring device to work? Thanks!

Hey @alvriquelmeg. I first want to take the time to applaud you for all the troubleshooting work you have done. I greatly appreciate your due diligence to map out all you have done, and including details and links. Thank you for that! When it comes to the troubleshooting you can preform, I will graciously say that you have outperformed yourself and done all you can on your end. I recommend at this point to be in contact with our support team over the phone, if you have not already.

For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.