Blue led stays blue

I needed to charge the battery and the circle never went turning. Now the light continues blue. Hard reset or new configuration didn’t solve this. Battery isn’t Charing either

Hi @Bee39. If your Doorbell is unresponsive and a hard reset does not help it respond and connect again, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.