Black Recording and no live view

[MelMcQ]

I’m getting nothing but black screen when I look at recordings. When I get a notice of motion, I can’t see it. It keeps reloading and telling me to reconnect. I get the same message when I try to live view. I charged the battery overnight, so I know that’s not an issue. I checked the WiFi signal as well

[Chelsea_Ring]

Hey @MelMcQ. Experiencing a black screen when viewing live or recorded video in the Ring application may be related to settings in your router, firewall, or because of data loss. I recommend to look over our Ring Help Center article here for some suggestions to address this concern.