I have a problem with my Ring Video Doorbell 2 where any Motion Alert i viewed in real time results in a black recording.
I have no problem seeing the video in real time and all other aspects work, i.e.:
- Motion alerts work and record normally (if not viewed)
- If I click on a Motion alert I can see the video stream in real time
- Live view works and results in normal recording
However, when I go back to view the motion alert video later, I see a black video from both the App and Web Interface, and also if I share a link to the video.
Any ideas? It’s not a Wi-Fi signal strength issue as every other aspect of the doorbell works.