bell not ringing

hi my bell is fully charged and is still recording motion however it has stopped ringing. when i press the bell nothing at all happens. id be grateful for any advice you could give me. many thanks

Hi @vegangelina. I would make sure that you have Ring Alerts toggled on. To get there, open the Ring app and select- Menu > Devices > (Doorbell) and toggle on Ring Alerts. This will enable your phone to get notifications. After that, select Device settings and then Alert Settings to customize the audible alerts. I hope this helps!