Battery Won’t Charge

My Ring Doorbell, first generation, will not charge when plugged into USB. I’ve tried the help tutorials, done a full reset, but regardless of anything we do, it just won’t charge? I’ve tried different cables and USB sockets, so it must be the device.

Hi @JamieMast1. If the suggested steps you found in the Community didn’t seem to help and your Doorbell is still unresponsive, it may be best to contact our support team directly. They’ll be able to run some diagnostic tests and provide you with the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.