Battery life

One of my stick up cams did a software update yesterday. The full battery it had has completely drained over night

1 Like

Yes this has happened to me also, a stick up cam that I have hooked up to solar panel that always read full charge now has reduced to 70% in a matter of days. Ring needs to correct this. It’s not the first time they have done this with an update. Hopefully a fix is coming soon.

Hi neighbors. If your Ring device is not properly holding a charge, there are a few things we can do to try can correct this. First, reset your device by pressing and holding the Setup Button for 20 seconds, then release. After this reset is completed, reconnect your device to wifi. Monitor it for 24-48 hours to see if you notice an improvement.

If you do not see the battery lasting longer, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.