Can’t reset or delete to reinstall says battery flat…its fully charged. Any ideas. In Ireland
Hi @Foreversky! If you are certain that your Doorbell received a charge for several hours, using the USB and a standard outlet, your Video Doorbell should certainly be working. To perform a full reset please hold the setup button for 20 seconds. Once you complete the reset, please perform a new setup process in the Ring app. This should result in your Doorbell connecting and functioning as intended.
Try also, charging the device using a different USB or plug outlet to see if this improves the power. I hope this helps!
Tried battery different cable , charged green light come on.cant resest .because it says battery is low…have ordered a new battery wont be here til next week…ring is less than yr old…
That is odd to hear of, @Foreversky. Please let us know if the new battery resolves these concerns. We’re here to help if needed!
New battery worked?glad it wast ring doorbell itself…that wud have been fun to resolve ?