Basic plan

I just subscribed to basic plan. Why can’t I play my recordings

Hi @cdgilmore26. After subscribing to a Ring Protect plan, any videos recorded after the fact will be saved in the Ring App so you can view them later. This does not apply to any events that happened before you subscribed, as you will still not be able to view these since they were not saved. You can learn more in our Help Center Article here. I hope that helps! :slight_smile: