Base station doesn’t setup

Hi!

I’m trying to setup my alarm base station for the first time but when I try to pair it with the app, the led light ring doesn’t light up, the power light is amber (the Wi-Fi light is off), and nothing happens. The option “find my device” shows the message “we can’t find your base station.

What can I do?

Hi @user12410. Try plugging the Base Station into a different outlet, as well as ensuring the power cord is fully plugged in both at the outlet and on the Base Station itself. If this persists, please give our support team a call at one of the numbers available here so they can walk you through more advanced troubleshooting steps for your Base Station. If you are outside of the US, please visit here to see how to contact support.