Base Station Connection Errors

I was attempting to set up my base station for our new alarm system and it wouldn’t connect. After many attempts of trying I decided to click reset (instead of pairing) on the back of the base station. Now anytime I try to register/connect the station, it doesn’t even light up in the front.

Hey @ncatti. It looks like you have factory reset your Base Station. We do not recommend factory resetting the Base Station at any time to resolve the concern. You may be directed to by support, but this is the only time you should. At this time, you will need to be in contact with our support team to have this resolved!

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.