Back line covers the bottom during playback

Is anyone else having a black line cover the bottom of the screen behind the progress bar during playback? Only does it during playback and is behind the progress bar. Ring just asked me to reinstall the app instead of fixing the issue. This prevents you from seeing anything on the bottom which is very important since the cameras don’t always record right away and just capture the tail end.

Hi there, @Yesrony! The progress bar, or video playback controls area, should be able to be hidden by tapping the screen. For instance, when initially pulling up a video to view, controls will be present, in which tapping anywhere on the screen where there are not controls will result in hiding those from view. This is for the timeline view.

If you are viewing events in event history, try a different view orientation (landscape vs portrait), or wait a moment to see if this area will go away.Feel free to let us know how this goes, as well as share an image example if this concern persists.