Authentication App

@Marsha11

It is not a question of whether or not @MHouse44721 receives his Two-Factor-Authentication by email or text. He is referring to the fact that on member-login into Ring websites, users are constantly having to keep re-logging-in and repeating the TFA over and over again if idle-time is exceeded. It is extremely excessive, more than even what banks require. I really like the 30-45 day idea.

Ring had to quickly respond to the two cases. I agree with @jkyoung RIng hurried implementation. It definitely needs adjustment, so we donā€™t have to perform an exorbitant amounts of TFA procedures.

Iā€™m so glad they do not log you off your smart-phone app or the PC-app (unless you log out intentionally).

@jkyoung , @MHouse44721 ,

Yes, the Two-Factor-Authentication on Ring websites is kind of driving me crazy too.

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idc-p/49717#M1702

Please, please consider adding support for Google Authenticator (or Microsoft, or Authy, or any compatible authenticator app). Getting codes via SMS is such a pain, and isnā€™t as secure. This is better than nothing, but allowing an Authenticator app to replace it would be way better. Thanks!

I agree 100% I am very new here, havenā€™t even installed the doorbell yet (waiting for the battery to charge - considering it says it arrives 50% charged, it seems to take forever. 5 hours and counting!) so I thought Iā€™d familiarise myself with the website while waiting. So far, I had to log in 6 times! Seems every time I follow a link to another page, it asks me to log in again.

In fact I came here to complain about this, and found that I am not the first :confounded:

Iā€™m new to ring but directly noticed the mandatory of 2FA.

But that solution is annoying to me as I can only get the codes by email or text message.

@Developers: Please take a look at Google Authenticator as it is state of the art. Me and I think lot of people using it every day for several years.

https://github.com/google/google-authenticator

31 Likes

I agree too. We need to be able to remember a specific device and leave it logged in. The 2FA is way too annoying. I have logged in serveral times today (in the last hour) already.

@KaJaKo and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@dbm80401 ,
@Spiffy
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@Bobbie , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@CappyNear , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@Jaharris72 ,
@JasJ
,
@e2600
,
@spakov
,
@kengetz
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthoriā€¦

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374ā€¦

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-thā€¦

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-tā€¦

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47ā€¦

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@thefiresidecatt , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthoriā€¦

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374ā€¦

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-thā€¦

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-tā€¦

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47ā€¦

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@hsvsunshyn ,
@DrSonar
,
@robfwtx
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthoriā€¦

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374ā€¦

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-thā€¦

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-tā€¦

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47ā€¦

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@MHouse44721 ,
@jkyoung
,
@Marsha11
,
@csutak40
,
@jtaylor113
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthoriā€¦

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374ā€¦

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-thā€¦

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-tā€¦

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47ā€¦

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@jkyoung , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You arenā€™t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you donā€™t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your ā€œThumbs Upā€ be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthoriā€¦

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374ā€¦

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-thā€¦

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-tā€¦

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47ā€¦

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

Can I please opt-out of the two-part log-in. I cannot log-in to see my Camera and look for an Authentication code on the same device.

Can I please opt-out of the two-part log-in. I cannot log-in to see my Camera and look for an Authentication code on the same device.

I couldnā€™t agree more. Itā€™s frustrating to be forced through the two-step authentication process when I just want to check this forum! There is no need for this level of security for the vast majority of app activity. It should be much more user-friendly.

Thanks to @Boone for the list of similar requests. Unfortunately, the links arenā€™t functioning as hyperlinks, and I have to manually search for each one. I guess thatā€™s another feature request!

And yes again from me! I had to go through all the rigmarole, just to click on ā€œkudosā€ Grrrrr

Another vote for OTP instead of SMS/Email and 30-day ā€˜Remember Deviceā€™ option