App isn’t working

The app says that my ring doorbell is in perfect help but the live feed isn’t working, history isn’t working, and we are receiving notifications.

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Never been able to get it fully functional Even had 2 techies try.

Hi neighbors! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. Great call on checking our wifi signal strength, or RSSI, in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile: