App and doorbell will not connect

When I try to set up my ring doorbell it’ll ask me to join the Wi-Fi but it never joins.
I can log into Wi-Fi manually but the app never recognizes that.

Hey @Aj_mn. Is this when joining your wifi network after joining the setup network, or is this when you are trying to join the setup network, and it’s unable to recognize that you manually connected to it in your wifi settings? What Doorbell are you trying to set up?


Video showing it never connects tried to send a video but you don’t allow them to be poasted

@Aj_mn No worries and thank you for clarifying! Since you’re unable to join the setup network, could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! :slight_smile:

Re: App and doorbell will not connect