Annual Fees

I just change my monitoring from just the door bell for $30.00 to a professional alarm monitoring for $100.00 in which I pre-paid. I just got my notification from my bank and I was charged $107.00. Why???!!!

Most likely sales tax.

Hi @Fredmills. @windracer is possibly correct in stating that this is most likely due to sales tax. If you’d like to find out more about your billing information, you can contact our support team and an agent will be able to go over your account details with you once you’ve been verified. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.