Analog (old doorbell) not working with Ring doorbell 3

I had a Ring 2 and the house bell worked fine but with the 3 I don’t even have voltage to the old bell when I push the ring 3 button. If I use the old bell button the bell works fine…

Any help would be great.

Murray

Hi @mursuwilson. It’s possible that your old chime kit isn’t compatible with the Ring Video Doorbell 3. You can find the chime kit compatibility list here, which includes both mechanical and digital chime kits. If your chime kit isn’t on the compatible list, this is likely why your Doorbell 3 isn’t working properly. If the chime kit is on the compatible list, you may want to double-check that the Doorbell 3 is installed properly by checking these installation instructions here. I hope this helps! :slight_smile: