Amazon/Ring shaking my family down for money

Our video doorbell pro has ceased functioning two times in just over a year of ownership. Amazon now refusing to replace despite multiple issues and previous replacement.

We also had a vehicle stolen and the camera conveniently didn’t trigger at the exact moment the culprit approached our home.

The call centre’s “resolution” was a 35% discount on a new doorbell. We’ve asked for a way to contact the ombudsperson to file a complaint and their “only option” for us was to post on this message forum.

At this point we feel like we’re being shaken down for our hard earned money. If we can’t resolve we’ll rid ourselves of everything Amazon and switch Google.

Looking for corporate to connect with us to hopefully resolve.

Sincerely,
Dissatisfied

@Caitlyn_Ring still awaiting a response.

Hi @Dissatisfied. Happy to chime in for Caitlyn. You’ve reached the Ring Community, a public neighbor to neighbor forum. While there are neighbors and Community team members here to offer guidance and suggestions, our support team does not monitor this platform.

For any account specific or support related requests, it is best to reach out to our support team. Please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.