Our video doorbell pro has ceased functioning two times in just over a year of ownership. Amazon now refusing to replace despite multiple issues and previous replacement.
We also had a vehicle stolen and the camera conveniently didn’t trigger at the exact moment the culprit approached our home.
The call centre’s “resolution” was a 35% discount on a new doorbell. We’ve asked for a way to contact the ombudsperson to file a complaint and their “only option” for us was to post on this message forum.
At this point we feel like we’re being shaken down for our hard earned money. If we can’t resolve we’ll rid ourselves of everything Amazon and switch Google.
Looking for corporate to connect with us to hopefully resolve.