Ring’s new 2FA strategy is EXTREMELY DANGEROUS in that it puts people’s lives and property at risk for seemingly no legitimate reason.
Apparently, Ring is requiring the use of 2FA, but eliminating Email as a 2FA option (without providing any explanation to users).
Email may not be the most secure 2FA option, but it may be a far better option for many users than the two (undesirable) options Ring is attempting to force on users.
For example, anyone who knows anything about privacy/security knows:
- It’s a bad idea to provide a mobile phone number to a company just because they insist you do so
- It’s well documented that SMS text messages should NOT be used for 2FA purposes
- It’s dangerous to install software on a device just because someone wants you to do so
Unfortunately, this is simply the latest example of a seriously anti-consumer decision by Ring. Although it may be good for Ring, it is definitely not good for its users. In fact Ring will, by definition, cause SERIOUS HARM to users if it eliminates Email as a 2FA option.
If Ring wants to require MFA, Ring should:
- Expand the number of MFA options available (to four or more)
- Explain all the pros/cons of each method, so users can make informed choices
- Allow users to register multiple MFA methods
If Ring wants to show its utter contempt for its customers, it can continue to threaten to cut off access to hardware/services that CUSTOMERS HAVE ALREADY PAID FOR. Doing so, of course, would put people’s lives and property at SERIOUS RISK, for no legitimate reason (other than corporate greed).
Please allow Email to be used as a 2FA method. It’s the right thing to do. Thank you.