Alexa Skill Doesn't Honor Motion Schedule

Hi I’ve used an Alexa routine to set ‘Do Not Disturb’ on my Alexa devices to match the Schedule.

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I have tried setting up a routine in Alexa but the ring device shows as unsupported. I don’t want to use a “do not disturb” on Alexa as that would hinder other announcement routines.

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Hi @FrankD, which Ring device is showing up as unsupported for you to use the Alexa Skill with?

It’s the ring doorbell pro.
Using routine/ schedule/ smart home/

@FrankD Checking in to see if things have improved with time. Other neighbors have shared with us that sometimes Alexa takes some time to recognize or register devices. I’m sure you’ve tried this, but unlinking and readding the Pro might help.

SOLVED:

Solution found by user abqnm666 on reddit.

"In the Ring camera skill, turn off the notifications for Motion alerts, but don’t disable the skill. Next, go to Routines in the left side menu of the Alexa app.

Create a routine by tapping Devices and then (name of Ring device), then “Motion” as the trigger, and for the action, choose Messaging > Announcement, and tell it what you want Alexa to say. You can be creative or just have it say the same things as the notification in the skill does, like “there is motion in the garden.”

Then choose which Echo devices to alert on.

Then set the times/days you want it to alert during, and if you want it to suppress repeat notifications for any period of time. Save the routine and you’ve got a schedule for notifications."

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I feel like the workarounds presented here aren’t sufficient. The problem is bigger. The echos should also be honoring the motion snooze. I like to snooze the motion when I’m going to be in the driveway and I know someone is taking a nap in the house. The chime and the Ring app don’t alert but the echos still announce the motion.

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Tried this. It doesnt work. This doesnt work since the Alexa devices dont work with this suggested work around. Ring needs to improve this Alexa skill so that we can turn off motion notification during certain hours of the day for those of us with pets. Alexa will sound off motion where our other devices you can set a schedule.

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Yeah a routine in Alexa isn’t a good solution because when I’m not home I still want the Ring app to chime - so I don’t want to disable motion alerts in Ring.

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I contacted Ring tech support and asked them to submit a ticket about this.

I suggest everyone do the same.

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If you wish to have this feature, it would be better noted in the Integrations Feature Request board. Thanks

I found this forum looking for solution to this same problem. I was heavily invested in Echo 6 devices in a 4 story house. I added a full Ring alarm system and Doorbell solely based on the integration ability with Echo…only to find that motion alerts are terrorizing my family. I kept telling them “just snooze the doorbell” with your phone app…only to discover that Alexa doesn’t care about Ring’s snooze settings. When I contacted Ring support, I was told I would need to configure each Echo device motion alert separately…which I’ve spent 4 hours pouring through internet posts and Ring/Alexa apps and still haven’t figured out how to configure each Echo device to either turn off or snooze Ring Doorbell 2 motion alerts.

Now that Amazon owns Ring: CAN YOU PLEASE FIX THIS? JUST MAKE THE SNOOZE SETTING GLOBAL TO INCLUDE ECHO DEVICES WOULD BE HUGE

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@Jennifer - Ring Community Manager:

So Alexa not honoring Ring settings is a ‘Feature’, and not a Bug?

Please ping the developers on this, it’s a significant problem.

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I am sending your feedback directly to the team :slight_smile:

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I agree 100%. This has been a real pain. I turned it off so Alexa doesn’t go all day. Hopefully they can address this issue.

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I’m starting to wonder if the motion schedule is a user specific setting. I started to suspect recently that the motion snooze for the floodlight cam is just for me and not a global thing so even though I don’t get alerts the chime and everyone else’s phone goes nuts.

A solution offered by customer support was to use the wedges to aim the camera down more, set the distance to the middle position. Apoarenty its not really a didtance setting but one of object heat. Infrared light. The middle setting sets it for human size objects. Not very small or large like cars. This can help. Also, they had me turn off ALL zones. They said that is diesnt actually turn them completely off but sets it to about 5 feet, resulting in only a human within 5 feet of the door triggering motion. I am setting it.Hopefully this works.

I raised mine and added another wedge so that bottom of stairs is visible. I am now picking up people at desired distance. They still need to enable a global snooze. They also need to bring full functionality to echo show

Changing the wedges, zones, etc. doesn’t work for me. Have people in my house who work different hours. Someone leaving at 5 am doesn’t need to awaken someone who sleeps until 8 am. Someone who may arrive home at midnight awakens someone with an echo dot in their room who has been asleep for 3 hours.

Right now my workaround is to unplug the echo dot at bedtime. Seems stupid, and very disappointing.
Signed,
Tired and Grumpy.

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Oh that would be nightmare. Yes, Alexa device specific monitoring schedule is needed.

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