My (6 month old) Eero network went offline around 10a on Dec 5 and the RING alarm base unit switched into Cellular backup. After working with Eero support, the network is up and running. HOWEVER, it’s been 3 days now and the RING base station will not exit cellular backup mode. Base unit is connected via Ethernet. All Eero nodes have been rebooted more than once and I’ve rebooted the Starlink router (all remotely). Everything in the house is operating fine: 2 RING POE cams (ethernet), 1 Lutron hub (ethernet), 3 RING WiFi cams, WiFi thermostat…etc.
This is in my vacation house 2.5 hours from me so I can’t go manually reset the base or wiggle ethernet cables (which I never have to do on other products). Is there general fix for this or shall I return the unit and all the sensors?
FYI - I found a support thread from 2020 with a plethora of complaints of a similar nature only to have the a RING admin lock the thread. How can RING still have this issue 2 years later?