Address not found during setup

Hi all,

I really hope you can help me here…

I am about an hour into setting up my new Ring 2 Doorbell but have hit a stumbling block. The app won’t let me put my address in, whenever I try and add/update my address it brings up an address in a completely different location. Has anyone else had a similar issue? Even better, does anyone know how to fix this?


Hi @dangoodfellow. I would recommend to remove the app and reinstall it to see if this helps with the address concern. If you still run into it not inputting the correct address, I recommend reaching out to our support team at 1-800-656-1918.

Hi @chelsea_ring, that hasn’t worked I’m afraid so will call support.



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