Adding lock via Zwave

So I have connected my August lock to the zwave hub. On the app it says connected.

However when I go to the ring app and manually add the device, it searches for one and just says “ error adding”

Any advice?

Hi @mloveday1987. Are you putting the lock into inclusion mode when it is searching for device? The lock’s manual should have the instructions on how to put the lock into inclusion mode. I’d also recommend consulting our Help Center Article on integrating Works With Ring smart locks with your Ring Alarm system here. You’ll find a lot of information there which may be helpful. :slight_smile: