I have a protection plan which should allow me to see prior recordings of motion alerts. But every time I click on the motion alert, it tells me to activate my plan which i can not do in app. But I cant find anything on the website to assit with activating to plan. So what am I paying for? How do I get access to the camera?
You need to reach out to customer service. They’re the only ones that can help with this.
US: +1(800) 656-1918 (24/7)
US: +1(888) 981-8993 (Español - 24/7)
INTL: +1(310) 929-7085 (24/7)