Account deletion requests

The ‘Cancelling a Ring Account You Did Not Sign Up For’ support page provides a link to Data Requests, but this page just gives a 404 error. Where can account deletions be requested?

Hey neighbor!

Thanks for flagging this with us. I went ahead and clicked on the link you provided, and also went through the steps and got the same 404 message. I will reach out to the proper teams to look into this further, and in the meantime, I recommend contacting support further with some help on this account deletion.

If you need our support team to assist further with this, please give our support team a call at one of the numbers available here. I also highly recommend letting our team know that this doesn’t work online when you call as well. Thanks, neighbor!

Hey @vandelay. We are having our team looking into this further, but in the meantime, please use this link instead https://ring.com/account/datarequests in order to complete this request! Thank you again for flagging this. :slight_smile:

Thanks for the response, but that’s literally the same link… which still results in a 404 Not Found.

Sorry for any inconvenience, @vandelay! I’ve just tried it out myself and can confirm that the following link works and should allow you to complete the process you desire. Please visit https://account.ring.com/account/data-requests

Feel free to let us know if this worked for you. :slight_smile:

Hi,

I want to delete my account. This web page is not working, results in - 404 we faced an unexpected problem.

https://account.ring.com/account/data-requests

Sorry about that, @Blobb! As I used the link just to check, it did indeed work for myself. Please try another web browser if possible. Alternatively, visit this help center article, then scroll down to the last section where it says “go to the Data Requests page by clicking here.

This should bring you to the desired page, which will prompt you to sign in to your account of course. If this concern persists, and you are unable to access the link, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.