Account Canceled but I didn't ask for it to be canceled

I’ve just received two emails saying that my request to cancel my subscription has been approved and I am receiving a refund.

I did not want to cancel my subscriptions, though. I am afraid someone who was acting like me did this. Or an error in the system.

When I log in and go to “account” nothing comes up.

I tried getting in touch with Ring but the support sent me to this page.

Can anyone help me with this?

Hi @lthomas. Since we are a neighbor to neighbor support forum, you will need to reach out to our support team directly over the phone to get this resolved. Our chat does have a limited scope of support, which is why it has directed you to the Community forum or to call for further assistance, as some things can be answered in the forum by other neighbors or moderators.

Please give our support team a call at one of the numbers available here so they can review your account with you. If you are outside of the US, please visit here to see how to contact support.

Same problem. Was this resolved?

Hi @berntalm. Please follow up with our support team regarding any account or Ring Protect plan cancellation concerns. The Ring Community is a public forum, so we can help with general troubleshooting questions. When it comes to account-specific concerns, such as what you’re experiencing, those are best handled with our support team.