Account Canceled but I didn't ask for it to be canceled

I’ve just received two emails saying that my request to cancel my subscription has been approved and I am receiving a refund.

I did not want to cancel my subscriptions, though. I am afraid someone who was acting like me did this. Or an error in the system.

When I log in and go to “account” nothing comes up.

I tried getting in touch with Ring but the support sent me to this page.

Can anyone help me with this?

Hi @lthomas. Since we are a neighbor to neighbor support forum, you will need to reach out to our support team directly over the phone to get this resolved. Our chat does have a limited scope of support, which is why it has directed you to the Community forum or to call for further assistance, as some things can be answered in the forum by other neighbors or moderators.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.