Ring Security Cameras
Access to smart alerts?
I have several stick up cams and spotlight cams, and none of them have smart alerts available in the motion settings. How do I access this feature? The help articles say it should be available for these cameras.
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30-09-2021 06:55:56
Responses (11)
- 5
@Tom_Ring could you please possibly confirm whether or not the 3rd Gen Stickup Cams (non-Elite) should have the Smart Alerts feature or not? The above-linked Help Center article only mentions Stickup Cam Battery and Wired, without explicitly defining 3rd Gen Plug In or Battery. Of my 10 cams, 8 of them have Smart Alerts while the 2 Stickup Cam 3rd Gen's only offer a People Only mode toggle. I realize you said it's still rolling out and that's fine if that's the case. I'm just asking for clarification that the feature will be available on the 3rd Gen SuC's.
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24-11-2021 05:45:08
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- U
Today I was told by Customer Support that Smart Alerts are not yet supported for Stick Up Cam Battery (3rd Gen) devices. And that only older generations of Stick Up Cam Battery currently support the feature. I was wrong to assume the latest generation device should support the latest features... Smart Alerts documentation needs to be updates to include supported camera generations, as it imprecisely states the Smart Alerts feature is available for "Stick Up Cam Battery". https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-#:~:text=stick%20up%20cam%20battery
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30-11-2021 09:09:11
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5Would be nice to get definite confirmation one way or another. I too was told the 3rd Gen will only support the People Only toggle and not Smart Alerts. On another occasion I was told it does, but it's not rolled out yet. Then @Tom_Ring states earlier in the thread that it should be rolled out to all devices by December, which is just a few hours away at this point. It doesn't make sense Smart Alerts would be available on literally every other camera Ring sells except the 3rd Gen SuC, which is also probably one of their best sellers considering the price point of the cam.
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30-11-2021 09:30:15
- C
Hey neighbors! Just wanted to chime in here and provide an update. I have checked with our teams here, and as @Tom_Ring has stated before, the feature is on a slow rollout to our neighbors and is expected to be 100% rolled out by December. My apologies that we did not share an exact date in December, as certain devices getting the rollout are dependent on other factors and features being released at different times. Therefore, it is actually throughout December that this is planned to be available for ALL devices and the rollout to be finished. We will of course share any additional details we have in the future, as well as when it is fully completed or if any delays happen. We really do appreciate your patience in the meantime while we work to make this available for all neighbors.
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01-12-2021 09:16:40
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- 5
@Chelsea_Ring thank you very much for the details and clarification!! Much appreciated!
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01-12-2021 10:02:44
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5150Joel
Thanks for your reply @Tom_Ring . I just figured since my account had already received the Smart Alerts update, and I have that feature on all my other cameras, any newly added device to my account would also immediately inherit that feature. Still only have the People Only toggle on that camera and not Smart Alerts, but hopefully by Dec as you stated.
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19-10-2021 12:52:06
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