406 Error from ring.com (or "Couldn't Load Locations" or Dashboard in app)

I’m experiencing “406 Not Acceptable” error when trying to login to ring dot com account, and “Couldn’t Load Locations” error from the Android Ring app, preventing me from accessing any cameras.

This error is occurring only when accessing Ring from my home network, and the errors started occurring when my ISP issued a new IP address to me on yesterday afternoon. If I connect a PC (with a different MAC) to the cable modem, thus getting a different IP address, I can login to ring.com fine. So considering other cases I’ve found here in the community, I strongly suspect that the new IP I’ve just been issued may be among address blacklisted by Ring. Yet, quite frustratingly, I’ve been unable to get anyone at Ring tech support to even acknowledge that IP address blacklisting is being performed by Ring.

I have completed all troubleshooting requested by Ring. I have talked to my ISP (Spectrum). I am not using a VPN. I have verified that there have been no changes to my router or other configuration on my end. Again, the only change was a new IP address issued yesterday (which I can confirm because I have a Dynamic Update Client running on my PC that monitors for changes). As of that change, Ring connectivity stopped working.

Note that all Ring cameras continue to work, and I even get notifications, but I cannot view them or even login to Ring.com due to these errors.

Can someone at Ring please help?

Hi @drhutchins. What type of router do you have? Would this happen to be an Orbi? If so, you may need change some settings using your web browser. This could mean switching your router into AP mode, or just changing the IP address to one that will not conflict with your ISP or Ring devices. Since you’ve already contacted our support team, I would reach out to them regarding your open support ticket and how to make these changes. Even if you don’t have an Orbi router, you might still need to make some adjustments to get your network to work with all of your devices.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.