I’m experiencing “406 Not Acceptable” error when trying to login to ring dot com account, and “Couldn’t Load Locations” error from the Android Ring app, preventing me from accessing any cameras.
This error is occurring only when accessing Ring from my home network, and the errors started occurring when my ISP issued a new IP address to me on yesterday afternoon. If I connect a PC (with a different MAC) to the cable modem, thus getting a different IP address, I can login to ring.com fine. So considering other cases I’ve found here in the community, I strongly suspect that the new IP I’ve just been issued may be among address blacklisted by Ring. Yet, quite frustratingly, I’ve been unable to get anyone at Ring tech support to even acknowledge that IP address blacklisting is being performed by Ring.
I have completed all troubleshooting requested by Ring. I have talked to my ISP (Spectrum). I am not using a VPN. I have verified that there have been no changes to my router or other configuration on my end. Again, the only change was a new IP address issued yesterday (which I can confirm because I have a Dynamic Update Client running on my PC that monitors for changes). As of that change, Ring connectivity stopped working.
Note that all Ring cameras continue to work, and I even get notifications, but I cannot view them or even login to Ring.com due to these errors.
Can someone at Ring please help?