Companies are always saying they want the feedback to provide fixes and updates to issues. How this has been unresolved for so long is just beyond me. All I want is for my driveway floodlight to stay on from dusk to dawn. I was able to do that by flipping a switch BEFORE I got a Ring but I can’t do that anymore. The floodlight is on a schedule to stay on when it is dark out but sure enough, anytime I go outside it is dark. Why? Because the app has a feature that, even though Ring has known about this for months, that I cannot disable. In DEVICE SETTINGS - LIGHT SETTINGS - MOTION ZONES FOR LIGHTS there is AUTO-SHUTOFF TIME that turns the lights off AFTER an event has occurred. This means, if a cat walks by, the lights will shutoff and stay off until tripped again.
I have had several Ring techs tell me to do different things (uninstall, reinstall, adjust settings, etc) but the bottom line is, as long as I don’t have the ability to disable the auto shutoff, I am left in the dark, literally. Ring has known about this for months but rather than fix the problem, it is being ignored. I shouldn’t have to manually turn on the lights because your app has decided to auto shut them off for me because a bug flew by the camera. I’m annoyed because this should’ve been fixed a long time ago but clearly no one is listening. This is what happens when companies get so big that they begin to ignore the customer feedback. instead of resolving the problem, Ring just keeps kicking out new products, leaving holes in my home security.