30 day cloud trial

Bought a refurbished ring doorbell camera through Amazon. Installed it yesterday, try to look at live recordings but it says my cloud trial has ended. Is this because it’s a refurbished camera? How do I get my 30-day Cloud trial, is that was part of what I paid for.

Hey there, @simplydab. If you do not have the 30 day free trial plan, I recommend reaching out to our support team to have them look into why the trial did not activate! They’ll be happy to assist further at 1-800-656-1918. :slight_smile: