2nd Gen problems..snapshots

Just got the new Ring Doorbell 2nd Gen. No matter what I do, it won’t take snapshots. I have it set to take them every 14 minutes. Also, in the setting for snapshots, the option for every 5 minutes is greyed out, I only have the option for every hour or 14 minutes. I can set to either, but it still wont take snapshots. I have made sure the Ring app has permision to the phone camera. My phone is Galaxy Note 10 +. Is this doorbell defective?

Hey @mcbaxes. What are you seeing on your end when you attempt to view the snapshots on the Event History Timeline? Does it give you an error message of any sort? Feel free to attach screenshots so I can get a better idea of what you’re seeing.