2 way not working


I just received the new galaxy S21 and tried answering my door. I was able to hear the person but he wasn’t able to hear me. I opened both microphones but for some reason they can’t hear me. I tried with my airpods and it’s working only with that. Is the new galaxy S21 not compatible with the ring? Tried it with my galaxy s10 and it’s working. So it’s just with this S21

Great work on narrowing this concern down to device type. To further diagnose the cause of this two audio not working, I recommend comparing any settings or preferences on the S21 with the S10. As you are using android, please remove any 3rd party apps that might conflict with the Ring app, and ensure there is not a vpn enabled. Feel free to let us know how this goes! :slight_smile: