2 step verification

My account is currently set to verify my account via e mail. However I prefer it to be via text. I made the change and I told it to send me a verification number via text and it never is sent. I continue to request a new one but it’s never received. Can someone help me ?

Hey there, @Mhebert2137! Check out our Community post about account security to confirm the proper instructions for enabling the text message authentication in your Ring app, as well as tips on updating information in your Control Center.

If this is still not working as intended, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.