1st Gen Ring Alarm Keypad sounds distorted

My ring alarm keypad has started to sound distorted. I have it connected with the AC plug and it’s the closest to the range extender.

Hey @CarlosAyala. Could you try removing the Keypad from your Alarm Base Station, resetting the Keypad following the instructions here, and then re-set up the device? If you find the audio is still distorted, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.