I have paid $150 a year and my doorbell is not under this. Why. This should be in my plan.
Hey @Hurfo1. Are you not able to access any recordings for your Doorbell? In the event you have subscribed to a plan and it’s not showing the recordings for you, you can reach out to our support team for further assistance here. It also looks like you still have the trial for the Protect Plus Plan, so you should see the plan you paid for start when the trial is over. Additionally, the trial covers all devices on the location, so the Doorbell should have recordings as well.
To verify this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.